Cynergie sold to Davies Group

Outsourcing specialist Davies Group has acquired complaints management consultant Cynergie, in a deal advised by BCMS.

Davies Group Ltd, the third-party administrator and specialist outsourcer, announced the acquisition of UK-based specialist regulatory services business Cynergie UK Ltd in 2017. The Cynergie deal was Davies’ first acquisition since HGGC took a majority stake in the business, pledging to support its plans to invest in niche & specialist services, technology and technical expertise.

Based in Peterborough and Birmingham, Cynergie provides outsourced regulatory and complaints management services across regulated verticals, including insurance, financial services, utilities, and to ombudsmen & regulators.

The acquisition of Cynergie will allow Davies to offer its clients additional capability including complaints & regulatory services, in addition to its insurance claims and insurance services offerings.

Deal commentary

Dan Saulter, CEO of the Davies Group said: “We are delighted to be partnering with the team at Cynergie, who have an excellent team and strong long-term partnerships with its clients.  This is the first step towards delivering our strategy of broadening & deepening the capability that we offer our clients, through investing in niche & specialist services, technology and technical expertise”.