Retail and support services: Julian Chamberlain, Retail Active

With his business partner Janet Westwood, Julian established and built a pioneering retail consultancy business, specialising in customer experience measurement, brand auditing, mystery shopping and training.

In this video, he explains how he balanced the challenges of selling a company with “business as usual” – and discusses the critical importance of maintaining business momentum during the sale process. Julian also speaks openly about the sense of loss he felt at selling his business, a common emotion for some business owners.