Kevin became a business owner more out of necessity than desire. He began working for Action Pumping Services at the tender age of 17, and before long the company was bought out by US-based organisation Rosewood Equipment Corporation. Kevin continued working for the company (renamed Flowtronics) for five years, until Rosewood decided to pull out of the UK, closing the company and making all staff redundant.
Kevin found himself out of a job. Then he was approached by Andrew (Andy) Parks, another Action Pumping Services employee, with an interesting proposition. Why don’t we resurrect Action Pumping services, and start again? And in 2002, at only 24 years old, that’s exactly what Kevin did, becoming a shareholder in the renamed Action Pumps Ltd.
The biggest lesson
Kevin recalls that the most important lesson he learnt early on as a business owner was the delivery of high-quality customer service. As he tells us: “I never wanted to let anyone down, and I still don’t now. It’s about making sure you do what you say you’re going to do. It sounds simple, but in this day and age there are a lot of people that miss that focus.” This ethos helped drive the company to larger and larger successes.
How much is our business worth?
Like many business owners, Andy and Kevin did not start the business with an eventual sale in mind. However eventually, Andy, who was 15+ years Kevin’s senior, decided he wanted to pursue a change of direction. Suddenly, Kevin found himself wondering about the value of the business. “When the opportunity came about, it still didn’t really sink in that the end result would be a sale, but I always thought it would be nice to find out how much it was actually worth.”